Customize Rental Receipts

July 30th, 2022 by

To personalize the receipt sent from you RentMy account, visit the business Settings and Paperwork menu and cheese receipt designer.  You can choose to use our standard receipt or design your own custom receipt by toggling the dropdown box. You can title this order confirmation, sales receipt whatever you like in the blank box at […]

Swap Assets On An Order

July 13th, 2021 by

To change the asset assigned to an order, first navigate to the order on which an asset must be swapped and click the “eye” icon. In the inventory items area, you may delete the asset assigned to the order by clicking the trashcan icon in the Inventory Items area. Next, click the “Pickup” button to […]

Refund Charges And Deposits

June 10th, 2021 by

Refund deposit and/or other charges, locate the order in the Orders > Reservations screen and click the eye icon. Scroll to the Payment Details area of the screen. Click the Refund button and enter the amount to be refunded. Note: Users of Stripe and RentMy Payments will have refunds applied to the credit card used […]

Extend Or Change Rental Period

June 10th, 2021 by

To extend the rental dates for an order, find the order in the Orders > Reservations menu. Click the edit icon for the order. Click the Items tab and then click the edit icon next to the rental dates field. Once the dates are updated, you will have the option to apply additional charges resulting […]

Send Receipts & Reminders From Your Email Domain

February 1st, 2021 by

Clients of eligible plans can provide the experience you want for your customers by connecting your email provider to RentMy. With just a few bits of information, all receipts, quotes, reminders and more can come from your preferred email address. Here is how to make the connection: Gmail From your RentMy Admin panel, navigate to […]

Placing and Managing Rental Orders

November 5th, 2020 by

RentMy makes it easy to place, manage, fulfill and return rental orders, ensuring that your inventory levels are always up-to-the-second accurate. View this brief video for a narrated explanation of the process. Here are the steps to creating & fulfilling orders: To create an order (as an admin), visit the Orders page and click the […]

Use Down Payments To Hold Rentals & Improve Conversions

August 24th, 2020 by

Unlike traditional eCommerce transactions, rentals have a variety of options for serving customers and collecting payment. Where a regular sale simply involves offering products at a price, the customer pays the price and the transaction is completed. Rentals, however, have several transactions types: Offer rental and customer pays in full to reserve the item(s) Offer […]

Send Rental Proposals/Quotes And Get Paid

August 2nd, 2020 by

Sending proposals/quotes to customers is easy with RentMy. To get started, start the “Create New Order” process and add products and discounts as desired. Once all of the products have been added, click the “Make Quote” button. Lookup (or add) customer information, including an email address to which the quote will be sent. Complete the […]

Capture & Save Digital Signatures

April 6th, 2020 by

Having proof of your customer’s signature on your rental agreement is essential to keeping insurance costs down (and preventing any misunderstandings for your terms & conditions and liability waivers). RentMy offers a Digital Signature feature that makes it easy to collect digital signatures from online and in-store orders. To activate the signature feature, visit the […]

RentMy – Edit Orders To Add Notes, Products, Charges, and More

September 30th, 2019 by

 RentMy – Edit Orders To Add Notes, Products, Charges, and More Many times you may need to edit an existing order to change the rental period, to add new products or charges, and to collect late fees or other ancillary fees. With RentMy – edit orders to add notes, products, charges, and more.  Complete this […]